Job Responsibilities
- Serves as the primary owner for supporting infrastructure on Cloud (Virtual and Physical systems, storage, network, services, and security)
- Ownes and ensures all the technical issues are understood, dependencies analysed, troubleshooting done, resolution arrived – tested and closed. (Where-ever needed RCA are created).
- Takes ownership on creating scripts for proactive alerts creation or working out methods for issue avoidance.
- Aligns with business objectives and provides Support to customer issues.
- Produce quality documentation of use cases, business and technical solutions based on growing needs and aligning with evolving technological concepts.
- Performs day to day Operational tasks as also monitor alerts from tools for all installed systems and takes appropriate action.
- Takes ownership and liaises with vendors and other IT personnel for problem resolution or escalations.
- Maintain records/logs of events and maintenance activity.
- Communicate with stakeholders to understand the issues and help provide appropriate resolution
Job Profile
- Min 6 years of experience in supporting Infrastructure Technologies as below Cloud experience, preferably in VMWare based private cloud.
- Deep experience with Linux and Windows Servers Administration, commands and troubleshooting knowledge.
- Good hands on experience on vRealize Automation (vRA 8.x) / Horizon 2106 (VDI)
- Experienced on SAN Storage Integration and virtualization and Backup Technologies (Avamar or Tivoli or equivalent)
- Expert in creating High Availability infrastructure for Applications and DBs.
- Experience with monitoring systems (e.g., Nagios, zenoss, solarwinds, vROPS).
- Excellent diagnostic and problem solving skills.