AI-Powered Video-Based Customer Verification and Remote Onboarding

Overview:

Customer onboarding in insurance—especially in life, health, and financial-linked products—requires stringent KYC (Know Your Customer), identity verification, and fraud prevention measures. Traditional methods (physical documentation, in-person verification, call center validation) are slow, costly, and vulnerable to fraud or errors.

VideoKYC enables secure, AI-driven remote identity verification through live video, OCR, facial recognition, and document validation. It provides insurers with a compliant, scalable, and seamless onboarding solution that meets regulatory norms and enhances customer experience.

| Insurance Use Cases for VideoKYC

1. Remote Customer Onboarding for Policy Issuance

For insurers offering digital policy issuance, verifying customer identity securely is a critical step—often a bottleneck.

With VideoKYC:

• Customers can verify themselves via a live video session 
• AI matches photo IDs with live face capture and runs liveness checks 
• Background KYC validation is triggered automatically (e.g., PAN, Aadhar, Passport) 

Impact: Enables 100% digital policy issuance, increases speed-to-onboard, and expands reach into remote or underserved regions.

2. Agent and Partner Verification

Onboarding new agents, brokers, or bancassurance partners also requires identity verification, background checks, and documentation review.

VideoKYC helps insurers:

• Verify agents remotely through guided video sessions 
• Collect and validate credentials (licenses, PAN, certifications) 
• Reduce onboarding cycles from weeks to days 

Benefit: Improves channel expansion velocity, while ensuring compliance with regulator mandates.

3. Fraud Prevention in Claims Processing

Insurance fraud remains a persistent challenge—especially when claimants impersonate others, submit forged documents, or manipulate identities.

VideoKYC can be integrated into:

• High-risk or large-value claims workflows as an extra layer of identity verification 
• Dynamic workflows that trigger KYC verification based on confidence score or anomaly detection 

Result: Strengthens fraud controls, ensures the right claimant is reimbursed, and reduces financial leakage.

4. Multi-Factor Authentication for Sensitive Transactions

Policy changes (nominee updates, withdrawals, address changes) often require sensitive identity verification steps.

With VideoKYC:

• These transactions can be remotely authorized via video 
• AI captures audit trail and timestamped validations for compliance 

Impact: Reduces friction for policyholders while maintaining security, compliance, and traceability.

| Business Impact for Insurers

With VideoKYC, insurers can digitize identity verification across the policy lifecycle, reduce onboarding costs, expand reach, and ensure regulatory compliance—all while offering a modern, mobile-first experience to customers and agents.