Overview:

Insurance systems—policy admin, claims, billing, customer portals—are complex, interconnected, and continuously evolving. As new features are released or regulatory updates are implemented, testing becomes a bottleneck, especially when relying on manual test case creation and execution.

TAP transforms traditional QA by using GenAI to automatically convert user stories, legacy test cases, or source code into ready-to-run automated test scripts. It accelerates test coverage, improves software quality, and enables faster, more reliable releases across insurance systems.

| Insurance Use Cases for TAP

1. Regression Testing for Policy Admin and Claims Systems

Insurance systems often undergo frequent configuration changes (e.g., product rules, exclusions, rating changes). These require thorough regression testing to avoid business-impacting bugs.

TAP can:

  • Convert functional requirements into test scripts automatically 
  • Maintain and update regression test packs using AI 
  • Run automated tests across web and mobile interfaces 

Impact: Reduces testing time by 60–70%, ensures core platform stability, and supports continuous delivery.

2. Compliance and Regulatory Testing

When insurers are mandated to implement new regulatory rules (e.g., IRDAI changes, health benefit updates), testing must verify end-to-end logic compliance.

TAP:

  • Interprets new rules from user stories or compliance documents 
  • Generates validation scenarios to test eligibility, documentation, and payouts 
  • Automates test result reporting and audit trail generation 

Benefit: Speeds up regulatory change testing, improves compliance confidence, and reduces manual QA overhead.

3. Digital Experience Testing for Customer Portals

Customer portals and apps are key touchpoints, and any issues—whether in login, policy view, premium payment, or claims tracking—can damage trust and satisfaction.

TAP enables:

  • Automated UI and UX validation for all digital journeys 
  • Cross-browser, cross-device testing scenarios 
  • Continuous feedback integration into agile cycles 

Result: Improves digital quality, reduces UI/UX bugs in production, and ensures a frictionless user experience.

4. Legacy Test Case Modernization

Many insurers still have legacy test cases in Excel or outdated tools that are hard to maintain or reuse.

TAP:

  • Converts existing manual test cases into automated scripts 
  • Refactors outdated scripts to fit modern frameworks 
  • Provides dashboards for test coverage, run results, and QA metrics 

Impact: Accelerates digital transformation by modernizing QA workflows, improving test coverage and traceability.

| Business Impact for Insurers

Capability Business Outcome
AI-Generated Test Scripts Saves weeks of manual effort in test design
End-to-End Test Automation Enables CI/CD and faster releases
Regulatory Change Readiness Speeds up testing of compliance-critical workflows
Unified QA Reporting Improves quality transparency and stakeholder visibility

With TAP, insurers can move from reactive, resource-heavy QA to an AI-first, proactive quality assurance model, ensuring higher software reliability and faster innovation cycles.