Transformative Use Cases for the Financial Services Industry
As the financial services sector moves toward a digital-first, highly regulated, and customer-driven ecosystem, organizations must adopt next-generation technologies to stay competitive. From banks to wealth managers, payment providers, and fintech firms, the challenge is to deliver speed, security, transparency, and personalization at scale.
At WalkingTree Technologies, we’ve designed a comprehensive suite of AI-driven accelerators and solutions to help financial institutions streamline operations, improve compliance, and enhance customer experience.
Below, we outline these solutions and how they solve key business problems in financial services:
Intellexi: AI-Powered Document Intelligence for Financial Services
Financial institutions process an enormous volume of documents daily—loan applications, KYC records, investment agreements, compliance filings, transaction statements, and more. Managing these manually is time-consuming, error-prone, and costly, often leading to operational inefficiencies and compliance risks.
Key Use Cases:
- Loan and Credit Processing: Automates the extraction and validation of key details from applications, enabling faster approvals while reducing human error.
- Regulatory and Audit Preparedness: Organizes compliance data, structures reports, and generates audit-ready trails for timely, accurate submissions.
- Investment and Wealth Advisory: Summarizes complex contracts, disclosures, and financial statements to support better client advice and faster decisions.
- Fraud and Risk Detection: Identifies anomalies and inconsistencies in records to highlight potential fraud or operational risks.
Benefits:
- Significant reduction in manual document handling time, enabling much faster processing and improved efficiency.
- Stronger compliance posture with reduced regulatory risk.
- Higher client satisfaction due to quicker turnaround and greater accuracy.
Aspira: Conversational Banking and Financial Assistance
Modern banking customers expect seamless, personalized, and instant access to services across platforms. Aspira combines AI-powered voice and chat capabilities to deliver intelligent support and engagement for banks, NBFCs, fintech firms, and wealth managers.
Key Usecases:
- Digital Onboarding: Guides customers through KYC verification, product selection, and account setup with minimal friction.
- Loan and Credit Assistance: Conversational agents answer borrower queries, collect details, and streamline the application journey.
- Investment Guidance: Wealth bots provide tailored recommendations and market updates based on customer goals and risk appetite.
- Customer Insights and Feedback: Gathers real-time sentiment and feedback to improve services and offerings.
Benefits:
- Always-available, multi-channel support for customers.
- Higher engagement and trust through personalized interactions.
- Reduced dependency on physical call centers, cutting costs and improving efficiency.
AgenTree: Autonomous AI Agents for Financial Operations
Financial services face high-volume, complex tasks like risk assessment, fraud monitoring, regulatory checks, and customer query management. AgenTree introduces AI-driven “digital coworkers” to manage these critical functions with speed and accuracy.
Key Use Cases:
- Credit Risk Analysis: Evaluates borrower profiles using diverse data sources for more accurate decisions.
- Compliance Monitoring: Continuously checks transactions against AML/KYC standards, minimizing regulatory breaches.
- Portfolio Management Automation: Supports advisors by automating rebalancing, alerts, and personalized investment suggestions.
- Customer Service Agents: Resolve queries instantly with contextual, data-driven insights.
Benefits:
- Reduced operational costs through intelligent automation.
- Faster, more accurate decision-making.
- Strengthened governance and reduced regulatory exposure.
eCAI: Intelligent Access to Financial Insights
Data in financial services is often siloed across multiple systems—CRM, core banking, payment gateways, and analytics tools. eCAI provides a natural-language interface to unify access, enabling decision-makers to get actionable insights instantly.
Key Use Cases:
- Transaction Intelligence: Detects unusual patterns or trends in payments and transfers to prevent fraud or improve service.
- Executive Queries: Quickly access KPIs like loan book health, customer churn, or revenue metrics without waiting for reports.
- Advisor Empowerment: Field agents and wealth managers get real-time access to customer and portfolio data for on-the-go decisions.
Benefits:
- Faster, data-driven decisions at all levels.
- Reduced reliance on specialized IT teams.
- Improved agility, transparency, and customer trust.
AutoTask: Streamlined Financial Workflows through Automation
Repetitive, manual tasks can slow down operations and create bottlenecks in lending, payments, compliance, and service processes. AutoTask automates these workflows to improve productivity and accuracy.
Key Use Cases:
- Regulatory Reporting: Ensures timely, error-free submission of compliance reports.
- Loan Pipeline Management: Sends automated reminders, follow-ups, and escalations to speed approvals.
- Retention and Campaign Tracking: Manages renewals, personalized outreach, and upselling campaigns.
Benefits:
- Higher operational efficiency and SLA adherence.
- Reduced errors and faster task completion.
- Better customer engagement through proactive communication.
VideoKYC: Secure Digital Onboarding
Remote identity verification is now a critical requirement for financial organizations to meet compliance standards and enhance customer convenience. VideoKYC offers a fast, secure, and regulator-aligned way to onboard customers.
Key Use Cases:
- Real-Time Facial Recognition & Document Validation – Verifies customer identity instantly by matching live video with government-issued documents.
- Automated Fraud Detection & Liveness Checks – Detects deepfakes, tampered documents, and ensures the customer is physically present during verification.
- Regulatory-Compliant Recording & Audit Trails – Stores video sessions securely with timestamps and metadata for audit-ready compliance.
- Seamless Integration with Core Systems – Connects with banking and CRM platforms to update KYC data instantly and streamline onboarding.
Benefits:
- Accelerated acquisition with reduced drop-offs.
- Lower fraud risk and stronger trust in digital channels.
- Frictionless, digital-first experience for customers.
TruOps: Governance and IT Operations for Financial Firms
Financial institutions rely on complex digital platforms that must remain secure, compliant, and always available. TruOps delivers continuous monitoring, automated compliance, and AI-driven optimization to strengthen governance and reduce operational risks.
Key Use Cases:
- 24/7 Monitoring – Real-time oversight of banking, payments, and cloud systems to detect and prevent disruptions.
- Automated Compliance – Enforces regulatory policies with audit-ready reporting, lowering compliance risk.
- AI-Based Optimization – Enhances resource utilization and minimizes downtime through intelligent workload management.
Benefits:
- Operational continuity with minimized service disruptions.
- Enhanced compliance readiness for regulators and audits.
- Reduced infrastructure costs and improved IT efficiency.