Transformative Use Cases for Modern Banking
The banking industry is undergoing an unprecedented wave of digital transformation. Customers demand faster, more personalized services, while banks must also navigate growing regulatory complexities and heightened security concerns. Striking the right balance between innovation, trust, and compliance is critical to staying competitive.
At WalkingTree Technologies, we enable banks to unlock value across their ecosystem by blending AI, automation, and intelligent process management. Our specialized accelerators and solutions help modernize operations, elevate customer experiences, and ensure regulatory alignment—while improving efficiency and profitability.
In this article, we’ll explore each of these accelerators and highlight the specific banking use cases they address—showing how these solutions can help you improve speed, accuracy, customer experience, compliance, and operational resilience.
Intellexi: AI-Powered Document Intelligence
Banks handle vast amounts of unstructured data—from loan applications, KYC forms, mortgage files, and compliance reports. Intellexi transforms this data into actionable insights, reducing manual intervention and improving speed-to-decision.
Key Use Cases:
- Loan Application Processing: Automatically extracts, validates, and organizes borrower information to accelerate loan initiation.
- KYC and Compliance: Digitally verifies identity documents and ensures readiness for audits and regulatory checks.
- Document Summarization: Converts lengthy contracts and reports into concise, consumable summaries for quick reviews.
- Advanced Data Retrieval: Enables fast, AI-powered search for critical information during audits or operational reviews.
Benefits:
- Cuts document handling costs by reducing manual effort.
- Improves accuracy and compliance readiness.
- Accelerates processing timelines, enhancing customer satisfaction.
Aspira: Conversational Banking Assistance
Modern customers want instant access to banking services, whether it’s to check balances, resolve queries, or apply for loans. Aspira uses advanced AI-driven voice and chat technology to deliver intelligent, conversational experiences—available across mobile apps, websites, and messaging platforms.
Key Usecases:
- Customer Engagement: Provides real-time responses for account queries, balance checks, and service requests.
- Loan Guidance: Educates customers on eligibility, documentation, and application status.
- Feedback and Insights: Captures valuable customer opinions to improve offerings.
- Staff Enablement: Allows employees to retrieve procedures, policies, or compliance guidelines instantly.
Benefits:
- Improves accessibility and customer convenience.
- Boosts service team productivity.
- Expands banking reach beyond traditional channels.
AgenTree: Intelligent Process Automation
Banking involves multiple time-sensitive and repetitive workflows—from loan underwriting to transaction monitoring—that consume significant manpower. AgenTree introduces AI-driven process automation and robotic process automation (RPA) to streamline these operations, reduce errors, and improve overall speed and scalability.
Key Use Cases:
- Loan and Mortgage Processing: Validates documents, performs credit checks, and reduces turnaround time.
- Transaction Monitoring: Identifies unusual or suspicious activities for fraud prevention.
- Customer Lifecycle Management: Delivers personalized recommendations and engagement.
- Operations Support: Automates reporting, alerts, and escalations.
Benefits:
- Improves efficiency and scalability.
- Enhances risk management and accuracy.
- Frees staff to focus on higher-value tasks.
eCAI: Simplified Data Access for Banking Teams
Data fragmentation across legacy systems slows decision-making. eCAI brings instant, intuitive data access to employees without technical expertise.
Key Use Cases:
- 360° Customer View: Consolidates accounts, transactions, and historical data into a single view.
- Compliance & Risk Analysis: Quickly locates data for audits, risk exposure, or regulatory checks.
- Operational Insights: Delivers actionable information to branch and back-office teams.
Benefits:
- Empowers teams with faster, more accurate insights.
- Reduces dependency on IT teams.
- Enhances agility in decision-making.
AutoTask: Streamlined Banking Operations
Banking institutions must coordinate multiple internal teams to handle customer requests, compliance, and approvals. AutoTask simplifies this by providing workflow automation and task orchestration, ensuring better visibility, faster execution, and fewer errors.
Key Use Cases:
- Customer Onboarding: Automates the collection, verification, and approval of documents.
- Compliance and Audit Tracking: Flags pending tasks and ensures deadlines are met.
- Approval Automation: Routes requests to the right stakeholders without delays.
Benefits:
- Provides transparency across teams.
- Reduces manual errors and delays.
- Ensures timely regulatory compliance.
TAP: Quality Assurance for Digital Banking
Banking systems must be reliable and secure to earn customer trust.TAP (Testing Automation Platform)ensures that every release—whether for core systems, mobile apps, or customer portals—is thoroughly validated before going live.
Key Use Cases:
- Core System Validation: Ensures seamless functionality of core banking modules.
- Omnichannel Testing: Validates mobile, web, and API experiences.
- Regulatory Compliance Verification: Confirms updates meet evolving standards.
Benefits:
- Minimizes downtime and technical issues.
- Speeds up deployment cycles.
- Strengthens customer trust in digital platforms.
VideoKYC: Seamless Digital Onboarding
In an era where customers prefer digital-first services, onboarding must be fast, secure, and fully compliant. VideoKYC enables banks to conduct remote, video-based identity verification that aligns with regulatory standards, ensuring convenience without compromising security.
Key Use Cases:
- Remote Account Opening: Customers complete KYC verification from their home or office using secure video sessions.
- Document Capture and Verification: Allows real-time upload and verification of identity documents.
- Fraud Prevention: Uses liveness detection, face matching, and AI-driven checks to ensure authenticity.
Benefits:
- Allows remote account opening and KYC completion.
- Maintains compliance and security with video audit trails.
- Reduces branch dependency, improving reach and efficiency.
TruOps: IT and Operations Governance
As banks adopt digital platforms and hybrid infrastructures, governance and operational oversight become critical. TruOps is designed to bring control, visibility, and efficiency to IT and operational processes.
Key Use Cases:
- System and Application Monitoring: Tracks uptime and performance of critical banking systems.
- Audit and Compliance Oversight: Simplifies documentation and review processes.
- Service Management: Handles requests and incidents efficiently.
Benefits:
- Improves reliability and operational resilience.
- Increases transparency and compliance readiness.
- Optimizes IT resource allocation.