Technology Solutions in Health Care

INTRODUCTION

The challenge was to build a real-time application that makes healthcare easily accessible to beneficiaries like employees and employers who are searching for budget-friendly and specific healthcare services and procedures. This needed to be implemented in proximity to their location along with the ratings and feedback from the existing users.

CUSTOMER BACKGROUND

The client’s Health portal is run by a prolific team of seasoned healthcare executives. Their advisory board consists of some of the top thinkers, healthcare providers, and clinicians in the field. They combine the leading-edge know-how of healthcare and technology to make the solution consumer-centric, easy-to-use, and affordable solution.

CUSTOMER REQUIREMENTS

Our customer required an innovative digital marketplace solution to manage employers, employees, customers and healthcare providers using a real-time dashboard to bring innovation to how healthcare is purchased, consumed and delivered.

As a healthcare provider, they wanted a platform where employers of all sizes can be connected directly with cost-efficient healthcare providers. At the same time, they needed value-addition by enhancing the process of healthcare services selection.

Our customer requirements included building an Enterprise Application “Smart Apps” which can be operated on real-time devices, configured easily and be accessed from anywhere with the following objectives.

  1. Bring radical difference in the way online health care is provided
  2. Connect the right healthcare providers to the right customers
  3. Provide one-stop access for immediate bundled payments, billing, and other ancillary support services
  4. Enhance employee benefits by introducing a new platform which helps them identify accessible, affordable, and high-performing healthcare services

SOLUTIONS

Based on the client’s requirements, WalkingTree developed an enterprise-level application to deliver an optimal user experience.

The following capabilities were achieved during projects:

  • Employee and Employer Portal Services
  • A Single distribution channel to select your health facility
  • Care Management – Evaluate a patient’s healthcare information
  • Select an appropriate healthcare provider based on the cost of a procedure
  • Specific Doctor / Specialist selection
  • Location of the Healthcare Facility
  • Rating and Feedback of the existing users
  • Available facilities at the Healthcare Provider Location
  • Prior booking services for appointments through integrity services
  • Assistance to Locate a particular Healthcare Provider Facility using Maps
  • Post-service feedback including ratings for Facility, Doctors and the Overall Service/experience
  • A real-time dashboard that reflects the member and provider information
  • Network Management – Patient access management, Billing, Accounting, Payments, and Contact Center
  • Select an appropriate healthcare provider based on Incentives Management
  • Provider Portal Services
  • A platform for secure access to patient information
  • Price and Services Management
  • Billing, Accounting, Payments, and Contact Center
  • Appointment Management and Advance Booking services for medical procedures
  • Facility to Add/Update information on the Doctor / Specialist /Healthcare Givers
  • Employer Acquisition Management Services

TECHNOLOGY STACK

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