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Tech Ops Specialist

Job Status: In Active
Job Type: Full Time
Job Location: Bangalore
Total Openings: 1
Exp Level: 12+
Role: Ops


 Be the primary contact for the IT support 

Own the technology/application support issues coming from various sources – business, operations, and/or  other departments 

Handle escalations and resolve complex technical issues 

Quickly ramp up to understand the business operations’ deliveries and proactively manage corresponding  technology operations (such as recon activities etc) 

Manage relationships through routine meetings 

Own the improvement plan to provide better user experience through short TATs & prompt communication Plan and own the automation road map for repeat issues for permanent fix 

Plan, coordinate, and implement technology upgrades across the organization 

Minimum QualificaƟons 

12+ years of experience overall specializing in application support with strong development background  Bachelors or Masters in technology from renowned colleges 

 Experience pedigree to be from known product based organizations 

Local Bangalore Profiles

Skills Required 

Strong analytical abilities and knowledge of software development life cycle 

Proven experience as a hands-on application support leader 

Excellent Knowledge of performance evaluation and change management principles  Working knowledge of infrastructure and cloud (Azure preferred) systems 

Knowledge of development in Java/J2EE and Angular framework 

Outstanding leadership and organizational skills 

Excellent communication skills and problem-solving ability  Ability to handle multiple competing priorities in a fast-paced environment

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